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Prescription Return Policy

We are prevented by law from accepting returns for any prescription medication. For Pet Medication, your local Veterinary office can often make use of the medication. If you need to dispose of any medication, please follow the steps in this link: Drug Disposal Information

Over the Counter Return Policy

If you are not 100% satisfied with your Over the Counter purchase, we will be happy to accept a return for a full refund. You can return your non-prescription purchase for up to 90 days from the purchase date, with no restocking fees. Products must be in the condition you received them and in the original box. If there is a problem with your product, please don't worry about sending it back to the manufacturer, we'll take care of it for you. For safety concerns, we cannot accept returns for refrigerated items (such as insulin).

How To Return An Item

If you need to return an item, please log in to your account. On the left side of your screen, please click on the "Return Authorization" link. You may then click on the green "New Request" button to initiate a new Returns Authorization.

From the drop down box, please select the appropriate order from which you wish to return items. You may then check the boxes for the items you wish to return as well as indicate the quantity of each item to be returned. The next step is to indicate the desired resolution (Exchange or Refund) as well as indicate the condition of the items to be returned. Please then indicate the reason for your return. Once complete, click on the "Submit Request" to complete your Returns request.

Please be sure to click on the "Print Returns Authorization" link to print out a physical copy of your Returns request to be included with the items you are returning. Any returns received without a Returns Authorization request form may be delayed in processing. Please package the products being returned in a box or envelope (whichever best protects the product from damage) along with your printed Returns Authorization request. You may use your original envelope or box if it is still in good condition. Please address the package to:
7107 Industrial Rd
Florence, KY 41042

If you chose to place your order as a "guest", you will not be able to create a Returns Authorization request as detailed above. If this is the case, please include a note explaining what you would like us to do once we receive your return. Please note that if you need to exchange the product for a higher priced product, as a security precaution, we do not have access to credit card information, so a new order must be placed for the correct product. If you have any further questions, please email us at Returns Center. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it.



VIPPS is a VIPPS accredited pharmacy based in Florence, Kentucky. Licensed to sell prescriptions in all 50 states and the District of Columbia, has become America’s Trusted Online Pharmacy for more than 7 years. For more information about how we’re revolutionizing pharmacy, one prescription at a time, click here.
  • “You guys are doing great! Keep up the good work. I value your service and low prices. I have been a customer with Health Warehouse for years and am very satisfied.”

    Chris W.  The Colony, TX.

  • “Great service, prompt shipping. I'm very happy with Health Warehouse and have spread the word.”

    Ann S.  Atlanta, GA.

  • “Submitted my first order by mail and on the second day received confirmation of my order. Excellent service.”

    Daniel F.