This Privacy Policy applies to all visitors, customers, users, and others who interact with the Healthwarehouse.com Services ("you")
Healthwarehouse.com, Inc. ("Healthwarehouse.com" or "we") provides digital pharmacy services nationwide, shipping FDA approved prescription medication, over-the-counter products, and veterinary medication direct to patients' doors.
To enable us to provide our Healthwarehouse.com visitors, customers, and other users ("you") with our pharmacy experience, Healthwarehouse.com may collect your personal information, including health information, that you provide to us or that others provide to us on your behalf.
By using or accessing the Healthwarehouse.com online pharmacy, website, technology platforms, and other services (collectively, the "Services"), you understand and agree that your personal information will be subject to this Privacy Policy, and you consent to the collection, use, and sharing of your information in the ways outlined in this Privacy Policy. If you don't agree to this Privacy Policy, you should not use and are not permitted to use or access any of the Services.
Your use of the Services is also subject to our Terms of Service (our "Terms"), which incorporates this Privacy Policy.
This Privacy Policy describes how Healthwarehouse.com collects, uses, shares, and protects your personal information and your choices regarding use, access, and correction of your personal information. We use the term "personal information" in this Privacy Policy to refer to information that identifies, relates to, describes, or is reasonably capable of being associated or linked, directly or indirectly, to you.
This Privacy Policy doesn't cover the practices of third parties that we don't own, control, or manage including any third-party websites or services that we use to provide features and functions on our website or provide links to for your convenience. We encourage you to carefully review the privacy policies of the third-party websites or services that you access.
From You, Your Family Member, Caregiver or Someone Managing Your Account. We collect information about you when you sign up for an account, place an order, communicate with us, speak with us on the phone, use our website's chat feature, otherwise make use of or interact with any of the Services either for yourself or through a family member, caregiver, or someone acting on your behalf to place orders. The information we collect directly from you may differ depending on the how you use our Services, and may include:
From your medical professionals. We receive prescription information from your doctor via an online prescription platform, fax or phone when they submit a prescription. Healthwarehouse.com does not fulfill a customer order for a medical prescription until we receive the prescription from the patient's healthcare provider.
From online data collection. Automatically receive information when you visit our website or otherwise interact with our Services online, even if you have not created an account. For example, when you view or interact with Healthwarehouse.com or sign into our Services, we may automatically receive information about you, including:
Collected by service providers and business partners. We may receive information about you from our service providers or business partners who assist us with, for example, marketing or promotional services, advertisements, or other communications. We may use analytics providers to collect and analyze information about how you interact and engage with the Services. For additional information, see the sections titled, "How we use and how you can restrict local storage, cookies, and other internet technologies"
We may use the information we collect about you in the following ways:
Healthwarehouse.com will not use your personal health information for marketing purposes. We may use information collected from your orders for over-the-counter medications, health and pharmaceutical supplies, pet prescriptions, and pet supplies for our marketing purposes.
We do not sell your information in personally identifiable form to anyone. We also do not allow third parties that collect cookie and other internet usage data when you visit our website to use that data for targeted behavioral marketing purposes without your consent.
Your personal information may be disclosed or accessible to the following categories of third parties for the reasons indicated:
Healthwarehouse.com uses common browser local storage technology to manage your identity, store your preferences, track how you interact with the Services, and make your experience more consistent. You can control how local storage works on your browser settings. However, some options may prevent you from using certain features of our website and Services.
Cookies and similar technologies such as tracking pixels (collectively, "cookies") are a type of data placed on the device you use to access the Services. We may use cookies to enable our servers to recognize your web browser, tell us how and when you visit and use the Services, analyze trends, learn about our customer base, and operate and improve the Services.
You can decide whether to accept cookies through your browser's settings. Most browsers have an option for turning off the cookie feature (opt-out), which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new cookie in a variety of ways. You can also delete all cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and other Services and it may impact the overall functionality of some features of the Services.
You can also update cookie settings for our website by selecting “Cookie Preferences” in the website footer.
Healthwarehouse.com may contain links to features or websites operated by third parties. We are not responsible for the privacy practices of any third-party services. Because these third parties will have access to your personal information, we recommend that you review their privacy policies and practices.
Third-Party Features. Healthwarehouse.com may use other companies' applications to power some features. Some of these third-party features may be branded with the Healthwarehouse.com logo, even though they are not operated or controlled by us. These third-party applications are able to access and collect data from your use of these features.
Links to Third-Party Sites. Healthwarehouse.com may include links to websites operated by third parties that have information we think may be of interest to you or that we are required to provide under certain regulations. If you click on a third-party link, you will be directed away from Healthwarehouse.com to that third-party website and any information you provide you submit to that third party website or is collected from your usage, will be available to the third-party operator. The third-party website operator may collect your IP address or device identifier and other internet browsing data and may set a cookie to enable their features to function and track your usage. We recommend that you review the privacy policies of these websites before sharing any information with them. We have no control over and assume no responsibility for the content, accuracy, privacy policies, or practices of any third-party websites or services.
To improve accessibility for all users, our website includes the Accessibility Widget, powered by UserWay (now part of Level Access). This tool allows visitors to customize visual and navigation settings such as contrast, font size, and more.
The widget is designed with privacy in mind:
While the widget does not impact privacy or performance, clicking certain help or documentation links may take you to UserWay.org, a third-party website. Please note that HealthWarehouse is not responsible for the content, practices, or policies of third-party sites, and we recommend reviewing their privacy policy at https://userway.org before interacting with their services.
Parents or guardians are permitted to use the Services on behalf of a child under their care and may provide us with a child's information. However, Healthwarehouse.com doesn't knowingly collect information directly from children themselves. If you're under the age of majority to enter into a contract in your jurisdiction, you are not authorized to use our Sites and Services. If you believe that a child under 18 years of age may have directly provided their information to us or that we may have information about a child under 18 that was not provided by an authorized person, please contact us at privacy@Healthwarehouse.com.
Healthwarehouse.com maintains commercially reasonable technical and organizational security measures appropriate to the categories and specific items of personal information we collect. Although we work to protect the security of your account and information, please note that no method of information transfer or data storage is entirely secure and therefore we cannot guarantee the security of your information during its transmission or its storage in our systems.
To use our Services, you will be asked to set up an account with an email address and password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else who has obtained your password, even if that person was not authorized by you. If you are concerned that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us of the problem.
We retain information about you for as long as you have an active account with us, for any time period required by applicable law, or as otherwise necessary to provide you with our Services. In some cases, we retain information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule, or regulation. We may further retain information in an anonymous or aggregated form where that information can not identify you personally.
We may contact you by phone to provide customer service, order support, or health-related information. Phone calls may be recorded or monitored for quality assurance and training purposes.
We offer a website chat feature to help answer your questions and provide customer support. This chat is powered by Medchat, a secure third-party messaging platform, and communications are handled by our team. By using the chat, you consent to Medchat processing and storing your messages on our behalf.
We will send you important transactional emails related to your account, purchases, prescription orders, and service updates. These communications are not marketing emails and are necessary to fulfill our services and cannot be unsubscribed from.
When you subscribe or opt-in to receive email communications, you consent to receive promotional emails about new products, special offers, wellness tips, or service updates. These communications are intended to help you make informed decisions and save on healthcare. You may opt out at any time by clicking "unsubscribe" in any email or by contacting our support team.
When you subscribe or opt-in to receive SMS (text) communication, we may send you SMS messages related to your orders. These messages are sent with your consent and you may opt out at any time by replying STOP or contacting our support team. Standard message and data rates may apply.
To be removed from our physical mailing list, contact us in writing at the mailing address listed in the contact section below. To unsubscribe from text messages, please reply STOP to the message. To unsubscribe from marketing emails, please use the link located at the bottom of the marketing email. You can also contact our support team for help.
We may change or update this Privacy Policy from time to time. We'll post the date of the last update at the top of this Privacy Policy. Your continued use of the Services after the new effective date will be considered assent to the new Privacy Policy.
You can correct or update your personal information by updating your account through the Services or by contacting us at privacy@Healthwarehouse.com or +1 800-748-7001.
If you have any questions or concerns regarding your personal information, the ways in which we use or share that information, or anything else in this Privacy Policy, please contact us at privacy@Healthwarehouse.com or +1 800-748-7001. Within thirty (30) days of receiving your message, we will provide you with the information at the address you designate, which may be an email address or physical address.
Healthwarehouse.com is committed to protecting your privacy. As a healthcare provider, we know that your trust in us is of central importance. This policy discloses our information use and disclosure of PHI in detail and how you can get access to this information. Please read it to learn more about the ways we protect the information we collect and to find out how you can limit the information about you that is shared. If Healthwarehouse.com should change its information practices, we will provide you notice of any material changes.
Healthwarehouse.com takes the security of information very seriously and has established security standards and procedures to prevent unauthorized access to patient information. We maintain physical, electronic, and procedural safeguards to comply with federal standards to guard patient information.
The following are ways Healthwarehouse.com will Use and Disclosure your Personal Health Information (PHI). Every allowable use or disclosure may not be listed.
Except for the purposes described below, we will use and disclose Health Information only with your written permission. You may revoke such permission at any time by writing to our Privacy Officer.
Healthwarehouse.com will use and disclose PHI to coordinate and manage your healthcare in order to dispense your prescription medication.
Healthwarehouse.com will use and disclose PHI to receive payment for our services. We may disclose your PHI to other HIPAA covered entities or business associates who may need it for their processing of your healthcare payments.
Healthwarehouse.com will use and disclose PHI for administrative purposes to evaluate and improve the quality of care we provide you.
Healthwarehouse.com may provide some services through contracts with HIPAA compliant business associates. The business associates must enter into a confidentiality agreement to protect your PHI from unauthorized use and disclosure.
If you do not object, Healthwarehouse.com may disclose PHI to a friend or family member who is involved in your care.
If you are a minor, we may release your PHI to your parents or legal guardians when we are permitted or required to do so under federal and applicable state law.
Healthwarehouse.com may contact you to provide refill reminders or other health-related services that may be of interest to you as permitted by law.
We may disclose PHI when required to do so by federal, state or local law.
We may disclose PHI for law enforcement purposes, in response to a subpoena or other legal process.
As required by law, we may disclose PHI about you to public health authorities to prevent or control a serious threat to the health and safety of another person. We may also disclose PHI for the purpose of reporting adverse events and product recalls
We may disclose PHI to an oversight agency for activities authorized by law. These activities would include pharmacy investigations, audits, credentialing and inspections required for our licensure. These are governmental agencies who monitor the health care system who are subject to government regulation and civil right laws.
We may disclose your PHI in response to a subpoena, court or administrative order, or other lawful process, but only if efforts were made to notify you about the request or to obtain an order protecting the requested PHI as required by law.
We may disclose PHI to a coroner or medical examiner. This may be necessary to identify a deceased person or determine the cause of death. We may also disclose PHI to funeral directors as necessary with applicable laws so they may carry out their duties.
We may disclose PHI, consistent with applicable law to organizations who engage in organ procurement or transplant to facilitate the donation.
Under certain circumstances, we may disclose PHI for research purposes. Before disclosing PHI we would either remove information that personally identifies you or obtain your written authorization.
Under certain circumstances, we may disclose to military authorities PHI or armed forces personnel.
We may disclose PHI to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.
We may disclose the PHI of an inmate to the institution when necessary for your health or the health and safety of others.
We may disclose your PHI to comply with Workers’ Compensation Laws or other similar programs.
Your PHI will only be used and disclosed as described in this Notice. Prior to the use or disclosure of your PHI in any manner not described in this Notice, we will obtain your written authorization beforehand. You may have the right to refuse to authorize the use and disclosure.
You have the following rights regarding Health Information we have about you:
You have a right to inspect and receive a photocopy of our records that contain your PHI.
If your PHI is maintained in an electronic format, you have the right to request an electronic copy of your record. We will make every effort to make your records available in the form or format you request.
You have the right to request changes in the content of your PHI contained in our records if you believe the record is incomplete, inaccurate, or needs to be changed for some other reason.
You have the right to request a list of certain disclosures we made of your PHI for purposes other than treatment, payment, and health care operations or those which you provided written authorization. All requests for an accounting of disclosure, must be submitted in writing to our privacy officer. Other disclosures of your PHI that are not required to be included are disclosures made directly to you, someone you have authorized, someone who assists with your care and made for other purposes allowed by HIPAA.
We have the right to communicate with you about your PHI in a confidential manner and only to locations or by means specified by you. All requests for confidential communications must be submitted in writing to our Privacy Officer.
You have the right to receive this written Notice at any time. You can ask us to give you a paper copy of this notice at any time by requesting one from your pharmacist or by contacting the Privacy Officer in writing.
If you believe your privacy rights have been violated, you may file a complaint with our company or the Secretary of the Department of Health and Human Services. To file a complaint with our company, contact the Healthwarehouse.com Attention: Privacy Officer at 7107 Industrial Road, Florence, KY 41042. All complaints must be made in writing. We will work with you to resolve any complaint and you will not be penalized for filing a complaint.
If you use our pharmacy or other healthcare services, some of our emails may include information related to your prescriptions, treatments, or health conditions. These communications may be considered “marketing” under the Health Insurance Portability and Accountability Act (HIPAA) and require your authorization.
By subscribing, you authorize Healthwarehouse.com to send you these promotional and health-related communications. You may revoke this authorization at any time by clicking "unsubscribe" in any email or by contacting our support team.
If you receive pharmacy or other health-related services from us, certain transactional emails may include Protected Health Information (PHI), such as prescription details or medication-related reminders. These communications are permitted under HIPAA as part of our operations and do not require separate marketing consent.
By subscribing, you authorize Healthwarehouse.com to send you SMS messages such as prescription status, refill reminders, or treatment information. These communications are considered part of your healthcare and are sent in compliance with HIPAA. By opting in, you authorize us to send these messages. You may revoke this authorization at any time by replying STOP or contacting our support team.
If you receive healthcare or pharmacy services from us, phone calls may include discussion of your Protected Health Information (PHI). We protect this information in accordance with HIPAA regulations. Phone calls may be recorded or monitored for quality assurance and training purposes.
By using our services or providing your phone number, you consent to receive these calls.
If you receive healthcare or pharmacy services from us, website chat may include discussion of your Protected Health Information (PHI). This chat is securely powered by Medchat, our HIPAA-compliant messaging platform, and all conversations are handled by our licensed pharmacy team. By using the chat, you consent to Medchat processing and storing your communications on our behalf in accordance with applicable privacy and security standards.
Last Updated 07/28/2025