Privacy Policy

     

    Last Updated: June 9, 2023

    Welcome to HealthWarehouse.com

    HealthWarehouse.com, Inc. ("HealthWarehouse.com" or "we") provides digital pharmacy services nationwide, shipping FDA approved prescription medication, over-the-counter products, and veterinary medication direct to patients' doors.

    To enable us to provide our HealthWarehouse.com visitors, customers, and other users ("you") with our pharmacy experience, HealthWarehouse.com may collect your personal information, including health information, that you provide to us or that others provide to us on your behalf.

    By using or accessing the HealthWarehouse.com online pharmacy, website, technology platforms, and other services (collectively, the "Services"), you understand and agree that your personal information will be subject to this Privacy Policy, and you consent to the collection, use, and sharing of your information in the ways outlined in this Privacy Policy. If you don't agree to this Privacy Policy, you should not use and are not permitted to use or access any of the Services.

    Your use of the Services is also subject to our Terms of Service(our "Terms"), which incorporates this Privacy Policy.

    1. What does this Privacy Policy cover?

    2. When and what types of personal information do we collect about you?

    3. How do we use your information?

    4. Why and how do we share your information we collect with third parties?

    5. How we use and how you can restrict local storage, cookies, and other internet technologies

    6. How we use Google Analytics

    7. Social media

    8. Links to third-party features and websites

    9. How do we protect children's privacy?

    10. How do we safeguard your information?

    11. How long do we retain your information?

    12. How to unsubscribe from marketing and other communications

    13. Will this Privacy Policy change?

    14. How do you correct and update your information?

    15. How to contact us

    1.    What does this Privacy Policy cover?

    This Privacy Policy describes how HealthWarehouse.com collects, uses, shares, and protects your personal information and your choices regarding use, access, and correction of your personal information. We use the term "personal information" in this Privacy Policy to refer to information that identifies, relates to, describes, or is reasonably capable of being associated or linked, directly or indirectly, to you.

    This Privacy Policy doesn't cover the practices of third parties that we don't own, control, or manage including any third-party websites or services that we use to provide features and functions on our website or provide links to for your convenience. We encourage you to carefully review the privacy policies of the third-party websites or services that you access.

    2.    When and what types of personal information do we collect about you?

    From You, Your Family Member, Caregiver or Someone Managing Your Account. We collect information about you when you sign up for an account, place an order, communicate with us, speak with us on the phone, use our website's chat feature, otherwise make use of or interact with any of the Services either for yourself or through a family member, caregiver, or someone acting on your behalf to place orders. The information we collect directly from you may differ depending on the how you use our Services, and may include:

    • First and last name
    • Email address
    • Shipping address
    • Phone number
    • Date of birth
    • Your order for prescriptions, over-the-counter medications, and other products
    • Health provider information as needed to fulfill prescriptions
    • Legally required identifying information for certain prescriptions and other products (such as social security or driver's license number)
    • Information about your health you provide us with to provide you with services
    • Subject of your call, e-mail, or other communication

    From your medical professionals. We receive prescription information from your doctor via an online prescription platform, fax or phone when they submit a prescription. Healthwarehouse.com does not fulfill a customer order for a medical prescription until we receive the prescription from the patient's healthcare provider.

    From online data collection.We automatically receive information when you visit our website or otherwise interact with our Services online, even if you have not created an account. For example, when you view or interact with HealthWarehouse.com or sign into our Services, we may automatically receive information about you, including:

    • Your IP addresses
    • Your approximate location (typically derived from your IP address)
    • Your browser and/or device type
    • Your operating system
    • Your language settings
    • The referring web page (including parameters contained therein)
    • Your mobile carrier
    • Device information (including device and application IDs)
    • Your search terms (including those not submitted as queries)
    • The links you click
    • The pages you visit/the creations you load or request
    • Session length and view time and other browsing activity.

    Collected by service providers and business partners. We may receive information about you from our service providers or business partners who assist us with, for example, marketing or promotional services, advertisements, or other communications. We may use analytics providers to collect and analyze information about how you interact and engage with the Services. For additional information, see the sections titled, "How we use and how you can restrict local storage, cookies, and other internet technologies" and "How we use Google Analytics."

    3.    How do we use your information?

    We may use the information we collect about you in the following ways:

    • To personalize your experience and provide you with the Services you've requested;
    • To process your orders;
    • To determine that a valid prescription exists for your order when required;
    • To respond to communications we receive from you, to contact you when necessary or requested, and to send you information about HealthWarehouse.com or the Services;
    • To maintain your order and prescription history;
    • To allow us to better fulfill your orders and respond to your customer service requests;
    • To improve our Services, including testing, research, internal analytics, and product development;
    • To market our Services to you;
    • To enforce our Terms, and to detect and protect against error, fraud and other unauthorized or illegal activities;
    • To fulfill our legal obligations under applicable law, regulation, court order or other legal process;
    • To protect the rights, property, security, or safety of you, HealthWarehouse.com, and customers of the Services;
    • To resolve any disputes and enforce any agreements with you;
    • To provide you with information that we believe will be of value to you in protecting and managing your health, which may be customized based on your browsing or order history; and
    • To provide any legitimate business service or product.

    HealthWarehouse.com will not use your medical prescription information for marketing purposes. We may use information collected from your orders for over-the-counter medications, health and pharmaceutical supplies, pet prescriptions, and pet supplies for our marketing purposes.

    4.    Why and how do we share your information with third parties?

    We do not sell your information in personally identifiable form to anyone. We also do not allow third parties that collect cookie and other internet usage data when you visit our website to use that data for targeted behavioral marketing purposes without your consent.

    Your personal information may be disclosed or accessible to the following categories of third parties for the reasons indicated:

    • To service providers who assist us to provide the Services to you or perform business functions on our behalf, including prescription processing and data management, Site hosting and maintenance, digital and e-mail marketing, online data analytics. These third parties may have access to process your personal information for the purpose of providing services for us. They are not permitted to use the personal information we share with them for their own commercial purposes.
    • To our payment processor, Stripe (you can review Stripe's privacy policy here);
    • To your prescribing physicians and other health care providers as needed to provide you with certain Services that you've requested;
    • To order fulfillment and shipping partners who assist us in delivering the products you ordered to you;
    • To law enforcement, government agencies, or other third parties in response to a subpoena or court order, or if disclosure is required for us to fulfill our legal obligations under applicable law or legal process;
    • To establish or exercise our legal rights and defend against claims;
    • To protect the rights, property, security, or safety of HealthWarehouse.com, our customers, website visitors and the public; and
    • In the context of a business financing or acquisition transaction.

    5.   How we use and how you can restrict local storage, cookies, and other internet technologies

    HealthWarehouse.com uses common browser local storage technology to manage your identity, store your preferences, track how you interact with the Services, and make your experience more consistent. You can control how local storage works on your browser settings. However, some options may prevent you from using certain features of our website and Services.

    Cookies and similar technologies such as tracking pixels (collectively, "cookies") are a type of data placed on the device you use to access the Services. We may use cookies to enable our servers to recognize your web browser, tell us how and when you visit and use the Services, analyze trends, learn about our customer base, and operate and improve the Services. We may also use cookies to track and provide digital advertising based on your interactions with our Site and other websites.

    You can decide whether to accept cookies through your browser's settings. Most browsers have an option for turning off the cookie feature (opt-out), which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and other Servicesand it may impact the overall functionality of some features of the Services. Please note that because of our use of cookies, the Services don't support "Do Not Track" requests sent from a browser at this time.

    6.    How we use Google Analytics

    We employ Google Analytics internet tools to collect information about usage of our Sites. Google Analytics collects the IP address assigned to you or device identifier on the date you visit our Site. The Google Analytics tools do not identify or collect your name, e-mail address, or other personally identifying information (which we collect only if you voluntarily submit that information to us). We do not combine the information collected through the use of Google Analytics with personally identifiable information.

    Google Analytics tools also collect specific visitor cookie data, such as the source, medium, and keywords used to visit the Sites, and other information, such as how often users visit the Sites, what pages they visit when they do so, and what other websites they used prior to coming to the Sites. Although Google Analytics creates a cookie to identify you as a unique user the next time you visit the Sites, the cookie cannot be used by anyone but Google.

    For specific information about how Google Analytics may be used to track your Personal Information and how to restrict it, please see Google's privacy practices website.

    7.    Social media

    HealthWarehouse.com uses social media features, such as Facebook, that run on the Site. These features may collect your internet protocol (IP) address, which page you are visiting on the Site, and the social media platform may set a cookie to recognize you and enable the feature to function properly. Social media features and widgets are either hosted by the social media platform or hosted directly on HealthWarehouse.com. Your interactions with these features are governed by the privacy practices of the social media platforms that provide them.

    These social media features may engage in cross-website tracking. You can use your browser settings or settings on the social media sites to control this type of tracking.

    You may choose to log in to the Services using single sign-in services such as Facebook Connect or an Open ID provider. These single sign-on services will authenticate your identity, provide you with the option to share certain personal information (such as your name and email address) with us, and pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities in the Services to your profile page to share with others within your network.

    Please refer to the privacy settings in your social network account for information about (1) what data is shared with connected applications, (2) how to manage the data that is shared through your social media account settings, including information about your activities using our Services, and (3) how to disconnect a social media account from our Site. This Privacy Policy applies solely to information under our control. HealthWarehouse.com is not responsible for the privacy practices of the social media platforms you use in connection with our Site.

    8.   Links to third-party features and websites

    HealthWarehouse.com may contain links to features or websites operated by third parties. We are not responsible for the privacy practices of any third-party services. Because these third parties will have access to your personal information, we recommend that you review their privacy policies and practices.

    Third-Party Features. HealthWarehouse.com may use other companies' applications to power some features. Some of these third-party features may be branded with the HealthWarehouse.com logo, even though they are not operated or controlled by us. These third-party applications are able to access and collect data from your use of these features.

    Links to Third-Party Sites. HealthWarehouse.com may include links to websites operated by third parties that have information we think may be of interest to you or that we are required to provide under certain regulations. If you click on a third-party link, you will be directed away from HealthWarehouse.com to that third-party website and any information you provide you submit to that third party website or is collected from your usage, will be available to the third-party operator. The third-party website operator may collect your IP address or device identifier and other internet browsing data and may set a cookie to enable their features to function and track your usage. We recommend that you review the privacy policies of these websites before sharing any information with them. We have no control over and assume no responsibility for the content, accuracy, privacy policies, or practices of any third-party websites or services.

    9.    How do we protect children's privacy?

    Parents or guardians are permitted to use the Services on behalf of a child under their care and may provide us with a child's information. However, HealthWarehouse.com doesn't knowingly collect information directly from children themselves. If you're under the age of majority to enter into a contract in your jurisdiction, you are not authorized to use our Sites and Services. If you believe that a child under 18 years of age may have directly provided their information to us or that we may have information about a child under 18 that was not provided by an authorized person, please contact us at privacy@HealthWarehouse.com.

    10.How do we safeguard your information?

    HealthWarehouse.com maintains commercially reasonable technical and organizational security measures appropriate to the categories and specific items of personal information we collect. Although we work to protect the security of your account and information, please note that no method of information transfer or data storage is entirely secure and therefore we cannot guarantee the security of your information during its transmission or its storage in our systems.

    To use our Services, you will be asked to set up an account with an email address and password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else who has obtained your password, even if that person was not authorized by you. If you are concerned that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us of the problem.

    11.How long do we retain your information?

    We retain information about you for as long as you have an active account with us, for any time period required by applicable law, or as otherwise necessary to provide you with our Services. In some cases, we retain information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule, or regulation. We may further retain information in an anonymous or aggregated form where that information cannot not identify you personally.

    12.How to unsubscribe from marketing and other communications

    To be removed from our physical mailing list, contact us in writing at the mailing address listed in the contact section below. To unsubscribe from text messages, please reply STOP to the message. To unsubscribe from marketing emails, please use the link located at the bottom of the marketing email.

    13.Will this Privacy Policy change?

    We may change or update this Privacy Policy from time to time. We'll post the date of last update at the top of this Privacy Policy. Your continued use of the Services after the new effective date will be considered assent to the new Privacy Policy.

    14.How do you correct and update your information?

    You can correct or update your personal information by updating your account through the Services or by contacting us at privacy@HealthWarehouse.com or (800) 748-7001.

    15.How to contact us

    If you have any questions or concerns regarding your personal information, the ways in which we use or share that information, or anything else in this Privacy Policy, please contact us at privacy@HealthWarehouse.com or (800) 748-7001. Within thirty (30) days of receiving your message, we will provide you with the information at the address you designate, which may be an email address or physical address.

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    Accredited & Certified In All 50 States

    HealthWarehouse.com has been accredited by the National Association of Boards of Pharmacy® (NABP®) for Digital Pharmacy and is licensed / accredited with all 50 State Boards of Pharmacy. Based in Florence, Kentucky, Healthwarehouse.com is the leader in Digital Pharmacy and a pioneer in affordable healthcare, providing incredible patient services since 2007.

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