is a licensed US pharmacy. We offer an industry-leading 90-day return policy with no restocking fees and only sell products which are FDA approved and legal for sale in the United States. We consistently achieve high scores in customer satisfaction and offer some of the best prices anywhere. We are committed to 100% customer satisfaction. If for any reason, you are dissatisfied with your purchase, our service, or even our website, we will do everything possible to make it right. This is our commitment to you.

    Frequently Asked Questions


    Ordering Prescription Drugs

    Refunds and Returns


    Where is located? is a US-based online pharmacy located at 7107 Industrial Rd, Florence, KY 41042.

    Which forms of payment do you accept?

    We accept all major credit cards, including Mastercard, Visa, American Express, and Discover. We also accept payment from Check Gateway and mailed paper checks and money orders, though this can extend your processing time by 3-5 days.

    How do I check the status of my order?

    To check the status of your order, follow these steps:

    1. Login to your account to view a list of your recent and active orders.
    2. Select “Actions” to the right of your order. This will show you the order status for over-the-counter and non-prescription orders.
    3. If the order is for a prescription medication, select “Prescription Tracker” to find out where your order is in our processing.

    Does sell prescription drugs?

    Yes. has been accredited by the National Association of Board of Pharmacy® (NABP®) for Digital Pharmacy and is licensed / accredited with all 50 State Boards of Pharmacy. We only stock FDA approved medications from trustworthy manufacturers, so you never have to worry about where your prescriptions are coming from. Any product requiring a prescription will be labeled with an “Rx” icon and an orange “Prescription Required” banner.

    Aren't online pharmacies illegal?

    Online pharmacies are not illegal. However, pharmacies must be fully licensed and accredited to operate online. has been accredited by the National Association of Board of Pharmacy® (NABP®) for Digital Pharmacy and is licensed / accredited with all 50 State Boards of Pharmacy.

    What does NABP® Digital Pharmacy mean?

    National Association of Boards of Pharmacy® Digital Pharmacy Accreditation, formerly known as Verified Internet Pharmacy Practice Sites® (VIPPS®), accredits websites offering pharmacy services. For more information about NABP’s Digital Pharmacy Accreditation, please visit the NABP® website:

    How does sell prescription medications so cheaply?

    We’re able to keep our prices low by removing layers of cost between the manufacturer and the end consumer (you). By ordering directly from the manufacturer, we are able to cut out several levels of middlemen, and as an online pharmacy we aren’t burdened with the heavy overhead costs of traditional brick-and-mortar retail chains. The end result is that we are able to secure our products at a lower cost than our competitors and pass the savings on to you.

    Where are the medications sold by made?

    While the majority of our manufacturers are located within the United States, some are headquartered overseas. We only work with trusted, FDA-approved manufacturers, including Teva, Watson, Sandoz, Apotex, Mylan, Dr. Reddy's, and Cobalt. If you ever have questions about the origins of a manufacturer, please contact our Customer Support at 1-800-748-7001. We only sell products which are FDA-approved and legal for sale in the United States.

    Do I need a prescription from a doctor?

    In order to purchase prescription medications, you do need a prescription from a doctor or veterinarian. However, we also carry hundreds of over-the-counter products that can be ordered without a prescription.

    How do I send you my prescriptions?

    Ask your doctor send your prescription to

    • By Fax: 1-888-870-2808
    • By Phone: 1-800-748-7001 *

    * Our pharmacists are available Monday through Friday, 8 am to 6 pm Eastern Standard Time. Calls placed on weekends or after business hours will be returned on the next business day.

    You can also mail your prescription to 7107 Industrial Rd, Florence, KY 41042

    Why can’t I fax my prescription myself?

    When patients fax a prescription, they’re making a copy while maintaining possession of the original. Because the copy and the original could then be filled at two separate pharmacies, most states don’t allow patients to fax a prescription themselves. As a fully-licensed pharmacy that serves all 50 states, we’re obligated to follow the strictest rule, even if your state does allow a Patient Fax.

    However, you do have the option of having your doctor or veterinarian fax the prescription themselves, or you can mail us the original copy to 7107 Industrial Rd, Florence, KY 41042/

    How long does it take to process my prescription?

    It depends on how quickly we receive your prescription from your doctor. You should expect 1-5 days of processing time.

    My prescription was sent in. Why don’t I see it on my account?

    Due to current Pharmacy Law and Regulations, your prescription will not be listed on your account until provides the first fill of the prescription medication. We recommend that you go ahead and place your order. HealthWarehouse will then match up the prescription and fill your order. Once your order is filled, all remaining fills will be listed under the Active Prescription on your account.

    Can I transfer my prescription to from another pharmacy?

    Yes! Transferring your prescription to is easy. As you're checking out, simply provide contact information for your pharmacy and we'll take care of the rest. Once we complete the transfer, we'll ship your medication and securely store your prescription for easy, affordable refills in the future.

    How do I refill a prescription?

    In order to refill your prescription, follow these three simple steps:

    1. Login to your account.
    2. Select "Active Prescriptions."
    3. Choose the prescription you want, select "Actions," then "Add to Cart." Check out as you normally would.

    That's it! We'll verify your prescription and ship your medications to your door in a discreet, secure package. You can also contact our Customer Support at 1-800-748-7001.

    Is there a limit on how much of my prescription I can order?

    We can only fill the amount prescribed by your physician. It’s very important that you ensure that your physician or veterinarian includes the correct dosage and quantity for the medication you’d like to order.

    How do I speak to the pharmacist?

    To speak with a pharmacist, simply call 1-800-748-7001. Our pharmacists are available Monday through Friday, 8 am - 6 pm. Calls placed on weekends or after business hours will be returned on the next business day.

    How do you handle controlled drugs?

    As a fully licensed and regulated pharmacy, we are able to dispense controlled substances with a valid prescription. However, this process is a little more rigorous than other prescription orders. Please note that we do need the patient’s social security number or driver’s license number to verify the identity of the patient.

    We do not fill Schedule II controlled substances.

    For all other controlled substances (Schedule III, IV, and V), patients cannot under any circumstances fax a prescription to us for these medications. The original physical, hard copy prescription must be mailed to us, or the prescribing doctor may fax us a prescription directly from the office or may provide the prescription information over the telephone with one of our pharmacists.

    For Schedule III, IV, and V controlled substances, we cannot dispense more than a 90 day supply at a time and max of 180 day supply per prescription, including refills. Various state laws may further limit these guidelines. Please contact our pharmacy directly for additional information or concerns.

    Why do you need my social security number or driver’s license number to purchase controlled substances?

    Because controlled substances are habit forming, we have the responsibility to ensure that each prescription for a controlled substance is being filled by the person it was prescribed to. Your social security number or driver’s license number is only used to verify your identity, and is securely handled by our licensed pharmacists.

    What if doesn’t carry the prescription I’m looking for?

    Give our Customer Support a call at 1-800-748-7001. Though we may not currently carry the product you are looking for, we may be able to add it to our active inventory. Our Customer Support will pass your request to our Purchasing Team, and we will contact you with availability and pricing information.

    Why doesn't accept insurance, Medicare, or Medicaid?

    Our goal is to cut out the middlemen and pass on the savings to our customers. Insurance companies are one of those middlemen that cause inflation within the pharmaceutical industry. By not accepting Insurance, we are able to sell medication at incredible prices. Our costs are so low that prescriptions are often less expensive than standard co-pays for the same medication.

    In fact, many customers choose to pay out of pocket and then process insurance claims themselves. This allows those customers to take advantage of our great pricing, and still receive reimbursement from the insurance company. Please speak to your insurance provider for more information.

    What is your refund policy?

    All over-the-counter products are covered by our 90-day return policy. Products must be returned in their original packaging and original condition. However, if you're unsatisfied with your over-the-counter purchase, please contact our Customer Support at 1-800-748-7001 and any of our representatives can assist you.

    We are prohibited by law from accepting returns for prescription drugs. For more information on how to dispose of old or unnecessary medication, consult the FDA guidelines.

    How do I return an item?

    We make returns as easy as possible for our customers, so if you ever need to return an item for any reason, simply contact our Customer Support at 1-800-748-7001 or

    We are prohibited by law from accepting returns for prescription drugs. For more information on how to dispose of old or unnecessary medication, consult the FDA guidelines.

    How do I cancel an order?

    A customer can cancel an order up to 10 minutes after the order is placed. To do so, go to My Account and view Orders Processing. A Cancel button with a countdown timer will be visible on current orders that are processing. Click the Cancel button and select your reason for cancellation to cancel the order. After cancellation, the order will be removed from your Orders Processing. Cancellation is not guaranteed if not done within the 10 minute grace period, as the order may have already shipped. At that point, please refer to the Return Policy. If the 10 minute grace period has passed, please contact Customer Service at or 1-800-748-7001 to request the cancellation of an order.

    Please note that the cancellation of a subscription to AutoReorder does not cancel an existing order. The cancellation of a subscription only prevents future AutoReorders from processing.

    How long does it take for orders to ship?

    For over-the-counter orders: 1-2 business days.

    For prescription orders: 1-5 business days, though this time may vary depending on how quickly we hear back from your prescriber.

    Insulin and refrigerated drugs are only shipped Monday - Thursday via UPS Next Day Air to ensure a timely, temperature-controlled delivery.

    Do you ship internationally?

    As a licensed U.S. pharmacy, we can only ship within the United States and to select U.S. territories.

    What are your shipping rates?

    Please add an additional 1-5 business days for processing of all orders.

    • USPS Standard Ground Shipping – FREE if you opt in to our monthly newsletter – 2-8 business days
    • USPS/UPS Signature Confirmation – $3.95 – 2-8 business days; STRONGLY RECOMMENDED
    • USPS Priority – $10 – 1-3 business days
    • UPS Tracking – $11.95 – 1-5 business days
    • UPS 2-Day – $17.95 – 2 business days
    • UPS Next Day Air – $29.95 – 1 business day

    Our Happy Customers

    • “'Cindy' took a great deal of time helping me make sure that a product I thought may have been altered by the 'BD' company in fact was still the same product I wished to continue to order .. and it was. Upon completing the pho...”

      Terry H. 

    • “This was my first time ordering from your company and I have to say that I was very pleased. Great prices and fast shipping, will definitely be coming back. Thank you!!”

      Steffany W. 

    • “I started using HealthWarehouse 5 years ago when my local pharmacy was going to charge $1,200 for a 3 month supply of my cancer medication. My Husband learned from his Insurance Company about HealthWarehouse and I placed an o...”

      Marie E. 

    Accredited & Certified In All 50 States has been accredited by the National Association of Boards of Pharmacy® (NABP®) for Digital Pharmacy and is licensed / accredited with all 50 State Boards of Pharmacy. Based in Florence, Kentucky, is the leader in Digital Pharmacy and a pioneer in affordable healthcare, providing incredible patient services since 2007.

    Digital Pharmacy