Frequently Searched Topics
Most Common Questions
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Rhonda, HealthWarehouse Pharmacy Technician
General
No, HealthWarehouse does not charge any additional fees.
Find the price of any product, including prescription medications, directly on our website. Just search for the item you need—it’s quick and easy.
At HealthWarehouse, transparency is key. That means no hidden fees, no membership fees—just straightforward pricing you can trust.
At HealthWarehouse, transparency is key. That means no hidden fees, no membership fees—just straightforward pricing you can trust.
All orders are shipped directly from HealthWarehouse.
As a fully licensed pharmacy and online retailer, we handle every step of the process in-house—managing both prescription and non-prescription orders with care and precision. We proudly ship to all 50 states and most U.S. territories.
As a fully licensed pharmacy and online retailer, we handle every step of the process in-house—managing both prescription and non-prescription orders with care and precision. We proudly ship to all 50 states and most U.S. territories.
HealthWarehouse is a trusted U.S.-based online pharmacy, strategically located at 7107 Industrial Rd, Florence, KY 41042. Our central location allows us to efficiently serve customers across the country, ensuring faster delivery times with convenient free shipping options.
We accept all major credit cards, including Mastercard, Visa, American Express, and Discover. Additionally, HealthWarehouse welcomes HSA and FSA cards for payment. Please note that approval or denial of transactions with these cards is determined by your card provider.
Yes, we accept HSA and FSA cards for payment! Please note that transaction approval is determined by the card provider.
If your HSA or FSA card is declined, we recommend reaching out to your provider for assistance. If the issue persists, you can use a regular credit or debit card to complete your order and submit your receipt for reimbursement.
If your HSA or FSA card is declined, we recommend reaching out to your provider for assistance. If the issue persists, you can use a regular credit or debit card to complete your order and submit your receipt for reimbursement.
To check the status of your order, follow these steps:
From here you can view all orders and detailed information.
You can also call us at 1-800-748-7001, email support@healthwarehouse.com, or use our website chat located in the bottom left side of the screen.
- Select the “Log In” button in the top right corner of the screen
- Once logged in, the button will now say the account holder's name (e.g., “Hello, [name]”).
- Select the same button and click “Profile” to access your account profile
- On the left hand side, choose “orders”.
From here you can view all orders and detailed information.
You can also call us at 1-800-748-7001, email support@healthwarehouse.com, or use our website chat located in the bottom left side of the screen.
Hocks was an online Over the Counter (OTC) medication retailer acquired by HealthWarehouse in 2011. Since then, its OTC services have been seamlessly integrated into HealthWarehouse’s offerings. Occasionally, you may encounter the name “Hocks” referenced in relation to HealthWarehouse.
Additionally, the Caller ID for our phone number may sometimes display as “Hocks.”
Additionally, the Caller ID for our phone number may sometimes display as “Hocks.”
There are 3 convenient ways to contact us:
What sets us apart from other online pharmacies and digital health companies is our exceptional customer support, provided by licensed and registered members of our pharmacy team. We take pride in being the industry leader in patient services, so don’t hesitate to reach out whenever you need assistance!
- Phone: 1-800-748-7001
- Email: support@healthwarehouse.com
- Live Chat: use the “Chat” button on the bottom left side of our website
What sets us apart from other online pharmacies and digital health companies is our exceptional customer support, provided by licensed and registered members of our pharmacy team. We take pride in being the industry leader in patient services, so don’t hesitate to reach out whenever you need assistance!
We estimate a processing time of 1 to 5 business days for all orders, though most are completed in under 3 days.
For prescription orders, processing time varies based on how quickly we receive a valid prescription from your provider.
For prescription orders, processing time varies based on how quickly we receive a valid prescription from your provider.
To download your invoices, log in to your account and go to the "Orders" section. Select "View Order," then click "Print." Set the destination to "Save as PDF" to download a digital version.
If you need a physical invoice signed by a pharmacist, please email or call our support team, and we’ll mail it to you.
support@healthwarehouse.com
1-800-748-7001
If you need a physical invoice signed by a pharmacist, please email or call our support team, and we’ll mail it to you.
support@healthwarehouse.com
1-800-748-7001
We offer a toll-free 1-800 number for patients and customers to contact us without any restrictions. These are classified as ‘inbound’ phone calls.
However, when we need to contact you, it is considered an ‘outbound’ call. Many telecommunications carriers often block ‘outbound’ calls from toll-free numbers.
To ensure our call gets through to you, we use our ‘local’ phone number.
Our phone numbers are:
However, when we need to contact you, it is considered an ‘outbound’ call. Many telecommunications carriers often block ‘outbound’ calls from toll-free numbers.
To ensure our call gets through to you, we use our ‘local’ phone number.
Our phone numbers are:
- Toll Free: 1-800-748-7001
- Local: 513-618-0913
Pharmacy
HealthWarehouse is accredited by the National Association of Boards of Pharmacy® (NABP®) for Digital Pharmacy and is licensed/accredited with all 50 State Boards of Pharmacy.
Our pharmacy is strategically located at 7107 Industrial Rd, Florence, KY 41042. Our central location allows us to efficiently serve customers across the country, ensuring faster delivery times with convenient free shipping options.
National Association of Boards of Pharmacy® Digital Pharmacy Accreditation, formerly known as Verified Internet Pharmacy Practice Sites® (VIPPS®), accredits websites offering pharmacy services. For more information about NABP’s Digital Pharmacy Accreditation, please visit the NABP® website:
https://nabp.pharmacy
https://nabp.pharmacy
HealthWarehouse offers significantly lower prices compared to traditional pharmacies by eliminating many of their additional costs.
For example, by not accepting insurance we avoid working with Pharmacy Benefit Managers (PBMs), whose practices often lead to higher drug prices for retail pharmacies. As an online pharmacy, we also bypass the high overhead expenses associated with traditional retail chains. This allows us to purchase medications at lower costs, process orders more efficiently, and pass those savings directly to our customers.
Additionally, we provide added benefits like the option to order larger quantities of medications. Insurance coverage typically limits orders to a 30- or 90-day supply and may even define what qualifies as such. Since we don’t accept insurance, your prescriber can write prescriptions for up to a one-year supply of most medications saving you both time and money.
For example, by not accepting insurance we avoid working with Pharmacy Benefit Managers (PBMs), whose practices often lead to higher drug prices for retail pharmacies. As an online pharmacy, we also bypass the high overhead expenses associated with traditional retail chains. This allows us to purchase medications at lower costs, process orders more efficiently, and pass those savings directly to our customers.
Additionally, we provide added benefits like the option to order larger quantities of medications. Insurance coverage typically limits orders to a 30- or 90-day supply and may even define what qualifies as such. Since we don’t accept insurance, your prescriber can write prescriptions for up to a one-year supply of most medications saving you both time and money.
Yes, HealthWarehouse is accredited by the National Association of Board of Pharmacy® (NABP®) for Digital Pharmacy and licensed with all 50 State Boards of Pharmacy.
We stock FDA-approved medications from reliable manufacturers, ensuring that you can trust where your prescriptions come from. Products requiring a prescription are clearly marked with an "Rx" icon and a "Prescription Required" banner. During checkout, you’ll need to provide additional information about the prescriber and patient.
Please note we will never ship any prescription medication without first receiving a valid prescription.
We stock FDA-approved medications from reliable manufacturers, ensuring that you can trust where your prescriptions come from. Products requiring a prescription are clearly marked with an "Rx" icon and a "Prescription Required" banner. During checkout, you’ll need to provide additional information about the prescriber and patient.
Please note we will never ship any prescription medication without first receiving a valid prescription.
By not accepting insurance we eliminate the middlemen allowing us to keep medication prices consistently low. Many of our customers find that our prices are often lower than standard co-pays.
You also have the option to pay out of pocket and submit insurance claims yourself for reimbursement providing flexibility and greater savings.
You also have the option to pay out of pocket and submit insurance claims yourself for reimbursement providing flexibility and greater savings.
These coupons are managed and processed through the same Pharmacy Benefit Managers (PBMs) as traditional insurance. At HealthWarehouse, we keep our prices low by eliminating costly middlemen like PBMs. For this reason, we are unable to process their coupons.
We keep our prices low by avoiding costly middlemen like Pharmacy Benefit Managers (PBMs). Since these coupons are managed and processed by PBMs, we are unable to accept them.
Simply call 1-800-748-7001—it's that easy!
At HealthWarehouse, we take pride in providing industry-leading patient services. When you dial in you'll be connected with a licensed member of our pharmacy team. Our experts are here to help, so don't hesitate to reach out!
At HealthWarehouse, we take pride in providing industry-leading patient services. When you dial in you'll be connected with a licensed member of our pharmacy team. Our experts are here to help, so don't hesitate to reach out!
We dispense controlled substances with a valid prescription. We require the patient's social security number or driver’s license for verification. We do not fill Schedule II substances, and for Schedule III-V, patients must mail the original prescription or have the doctor fax it. Maximum limits apply by law.
Prescription Orders
While most of our manufacturers are based in the U.S., some are headquartered overseas. We exclusively work with trusted, FDA-approved manufacturers, including Teva, Watson, Sandoz, Apotex, Mylan, Dr. Reddy's, and Cobalt.
If you have any questions about a specific manufacturer, our Customer Support team is happy to help. Simply call us at 1-800-748-7001
Rest assured we sell only FDA-approved prescription products that comply with U.S. laws.
If you have any questions about a specific manufacturer, our Customer Support team is happy to help. Simply call us at 1-800-748-7001
Rest assured we sell only FDA-approved prescription products that comply with U.S. laws.
Yes, to purchase prescription medications a valid prescription from a doctor or veterinarian is required. However, we also offer hundreds of over-the-counter products that can be purchased without a prescription.
Ask your doctor to send your prescription to HealthWarehousein the same way they would send to any traditional pharmacy. The prescriber can:
The patient can:
- E-Scribe:
- Pharmacy Name: HealthWarehouse.com
- NPI: 1619252160
- NCPDP: 1832674
- Fax: 888-870-2808
- Be sure to use an office cover sheet
- Call: 1-800-748-7001
- Select Option 2 for the prescribers line
The patient can:
- Transfer the prescription from another pharmacy
- During checkout you’ll have the option to select “Transfer” and provide the other pharmacy’s information.
- Mail the original prescription to 7107 Industrial Rd, Florence, KY 41042
Most states don't allow patients to fax a prescription themselves because it is considered a “copy” and could be filled at multiple pharmacies. If you have the prescription with you, we recommend doing one of the following (more detailed information is provided under the questions “How do I send you my prescriptions?”):
- Call your prescriber and ask them to send the prescription directly to us.
- Take the prescription to a local pharmacy and we can transfer it.
- Mail the original prescription to us.
HealthWarehouse does not currently provide telemedicine services, but there are many excellent options available. Be sure to choose a company and provider that is fully licensed and authorized in your state.
Once you have your prescription, a telemedicine provider can send it to us just like any other healthcare provider.
Once you have your prescription, a telemedicine provider can send it to us just like any other healthcare provider.
Processing time depends on how quickly we receive your valid prescription. We recommend planning for 1 to 5 days just to be safe, though most prescription orders will ship within 3 days.
All prescriptions must be reviewed by our pharmacy team before they are added to your patient profile and made visible on our website.
If you haven’t created an account or added the necessary patient and provider information, we may not yet be able to match your prescription to your account. The best course of action is to place your order. During the order process we’ll gather all the required information to match your prescription and begin processing it.
If you have any questions about a prescription you see—or don’t see—don’t hesitate to call us at 1-800-748-7001.
If you haven’t created an account or added the necessary patient and provider information, we may not yet be able to match your prescription to your account. The best course of action is to place your order. During the order process we’ll gather all the required information to match your prescription and begin processing it.
If you have any questions about a prescription you see—or don’t see—don’t hesitate to call us at 1-800-748-7001.
Yes! During Checkout you will have the option to select “Transfer”. At that time you’ll be asked to provide the pharmacy name and phone number. We take care of everything from here. Once the transfer is complete, we’ll ship your medication and add the prescription to your account.
A prescription marked as “Unverified” simply means it has not yet been reviewed by a HealthWarehouse pharmacist. While the status may seem concerning, it’s a standard part of pharmacy operations, does not cause delays, and is nothing to worry about.
You can still place an order for an unverified prescription, and we encourage you to do so. In the rare case that issues arise during the verification process, we will work directly with the prescriber to resolve them. Rest assured we will keep you informed if there are any expected delays or difficulties reaching your prescriber.
You can still place an order for an unverified prescription, and we encourage you to do so. In the rare case that issues arise during the verification process, we will work directly with the prescriber to resolve them. Rest assured we will keep you informed if there are any expected delays or difficulties reaching your prescriber.
The primary way to refill an active prescription is by logging in and viewing “prescriptions”.
To log in and view prescriptions:
You can place your refill order directly from the prescription using the Reorder button at the bottom. If a prescription is not needed or acquired yet, you can search for the product and proceed through checkout.
As always, you can also contact customer services and we’re happy to take care of everything over the phone.
To log in and view prescriptions:
- Select the “Log In” button in the top right corner of the screen
- Once logged in, the button will now say the account holders name “Hello, [name]”
- Select this same button and click “Prescriptions”.
You can place your refill order directly from the prescription using the Reorder button at the bottom. If a prescription is not needed or acquired yet, you can search for the product and proceed through checkout.
As always, you can also contact customer services and we’re happy to take care of everything over the phone.
We can only fill the amount prescribed by your provider. You should ensure the prescription includes the correct dosage and quantity for the medication before you order.
TIP: As a cash pharmacy, we can fill up to a 1-year supply of most medications all at once. Just ask the prescriber to write the prescription for the quantity you want.
TIP: As a cash pharmacy, we can fill up to a 1-year supply of most medications all at once. Just ask the prescriber to write the prescription for the quantity you want.
You can combine refills with certain limitations. Generally, refills can be combined for non-controlled and non-antipsychotic medications.
For your convenience, it's best to ask your prescriber to write a prescription for the larger quantity you want. Most medications can be filled for up to a 1-year supply at once.
For your convenience, it's best to ask your prescriber to write a prescription for the larger quantity you want. Most medications can be filled for up to a 1-year supply at once.
We use your social security number or driver’s license number to verify your identity, ensuring that controlled substances are dispensed to the correct individual. This information is securely handled by our licensed pharmacists.
Call Customer Support at 1-800-748-7001. We may be able to add the product to our inventory, and we will contact you with availability and pricing information.
Shipping
All orders have an estimated processing time of 1 to 5 business days, though most ship within 3 days. For prescription medication orders, processing begins only after we receive a valid prescription. Even so, the majority of these orders are shipped within 3 days.
Shipping times vary depending on the shipping method selected at checkout.
Please note that insulin and refrigerated medications are shipped Monday through Thursday via UPS Next Day Air to ensure proper handling.
Shipping times vary depending on the shipping method selected at checkout.
Please note that insulin and refrigerated medications are shipped Monday through Thursday via UPS Next Day Air to ensure proper handling.
- Standard Shipping (1-8 business days) - $5.00 or FREE
- No weekend delivery
- Good for P.O. Boxes
- FREE shipping available
- Join our email mailing list to enjoy FREE standard shipping, exclusive promotions, and helpful healthcare and savings tips!
- Expedited Shipping (1-3 days) - $10.00
- Includes weekend delivery
- Good for P.O. Boxes
- 2-Day Shipping (2 days) - $15.00
- No weekend delivery
- Unavailable for P.O. Boxes
- Overnight Shipping (1 day) - $25.00
- No weekend delivery
- Unavailable for P.O. Boxes
As a licensed U.S. pharmacy, we can only ship within the United States and most U.S. territories.
We can ship to FPO and APO addresses.
We can ship to FPO and APO addresses.
Refunds & Returns
Returns are complicated due to the nature of our products, but we will always do our best to help you and may offer a refund even if we can't legally accept a return. We recommend contacting us directly for help with Refunds and returns:
For most over-the-counter products, we offer a 90-day return policy. We still ask that you contact us about the return before sending the product back to us.
For prescription medications and needles/syringes (a.k.a. “sharps”) please refer to FDA guidelines on proper disposal
- Phone: 1-800-748-7001
- Email: support@healthwarehouse.com
- Live Chat: use the “Chat” button on the bottom left side of our website
For most over-the-counter products, we offer a 90-day return policy. We still ask that you contact us about the return before sending the product back to us.
For prescription medications and needles/syringes (a.k.a. “sharps”) please refer to FDA guidelines on proper disposal
Give us a call at 1-800-748-7001. This will allow us to stop an order even if it’s already in processing.
You can also email us at support@healthwarehouse.com, but there will be the possibility that the order ships before we can stop it.
We’ll always do our best to make sure that you’re taken care of, so don’t hesitate to reach out!
You can also email us at support@healthwarehouse.com, but there will be the possibility that the order ships before we can stop it.
We’ll always do our best to make sure that you’re taken care of, so don’t hesitate to reach out!
For Providers
Yes! Just reach out and we can mail you brochures (and other information) that can help your patients save time and money with our pharmacy.
- Call: 1-800-748-7001
- Email: support@healthwarehouse.com
- E-Scribe:
- Pharmacy Name: HealthWarehouse.com
- NPI: 1619252160
- NCPDP: 1832674
- Fax: 888-870-2808
- Be sure to use an office cover sheet
- Call: 1-800-748-7001
- Select Option 2 for the prescribers line
Contact us at 1-800-748-7001 or email support@healthwarehouse.com.
All prices are available online at HealthWarehouse.
All our prices are available to view online. Simply search the medication on our website and select the desired dose and quantity.
TIP: As a cash pharmacy, we can fill up to a 1-year supply on most medications. You can save your patient even more time and money by writing for a larger quantity.
All our prices are available to view online. Simply search the medication on our website and select the desired dose and quantity.
TIP: As a cash pharmacy, we can fill up to a 1-year supply on most medications. You can save your patient even more time and money by writing for a larger quantity.