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Shipping Policy

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All orders ship from our state-of-the-art warehouse in Florence, KY. We offer 100% FREE shipping on all orders* (including Alaska, Hawaii, Guam and US Territories). Please note that 100% FREE shipping orders* do not come with a tracking number. For customers who require a tracking number, we ship via UPS for a flat fee of $7.95. We ship orders Monday through Friday. We only ship to valid addresses within the United States and US Territories.

100% FREE shipping is standard for all orders regardless of order size. This option does not include a tracking number and does not require a signature for delivery. Customers may also select from one of four other shipping options:

  • Shipping with Signature Confirmation is available for $3.95 per order. This option does not include a tracking number.
  • Shipping with a Tracking Number via UPS (no shipping or delivery on Saturdays or Sundays and unavailable for P.O. Boxes) is available for $7.95.
  • 2-Day shipping via UPS (no shipping or delivery on Saturdays and Sundays and unavailable for P.O. Boxes) is $15.95.
  • Next Day shipping via UPS (no shipping or delivery on Saturdays and Sundays and unavailable for P.O. Boxes) is $29.95 up to 20 pounds and $2.99 for each additional pound.

For insulin and other refrigerated drugs, we ship via UPS Next Day Air which is already included in the price. We ship insulin and other refrigerated drugs Monday - Thursday to ensure timely, temperature controlled delivery. Prescription drugs and devices cannot be shipped until we have a valid, verified prescription on file as applicable.

For all other orders, you can expect the following shipping times. Please note that prescription items cannot be shipped until a valid, verified prescription is on file. Please add 1 to 2 business days for processing over-the-counter (OTC) orders and 3 to 4 business days for processing prescription orders:

  • For 100% Free Shipping, Signature Confirmation, and Tracking Number via UPS delivery options (Standard Ground) - 2 to 9 business days depending on your location.
  • 2-Day Shipping - processing time + 2 business days.
  • Next Day Shipping - processing time + 1 business day.

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UPS Delivery Zone Map